Shipping and Returns

SHIPPING

We have recently expanded our product inventory to include printed products. These items will be treated separately from our digital downloads and will therefore incur shipping charges. Please see below for further details.

DIGITAL DOWNLOADS
There are no shipping fees for our digital download products. No physical products will be sent to you so there is no cost to ship. Once payment is complete a link to download your purchased files will appear on screen and will be emailed to you via the email address you provided with your purchase.

If you have elected to have us personalize your files you will still immediately receive the link to download the editable versions. Your personalized files will be updated within 1-2 business days and emailed to you via the email address you provided with your purchase. 

PRINTED INVITATIONS
All of our invitations are printed locally and are available across 30 different countries (Australia, Austria, Belgium, Brazil, Canada, Chile, China, Czech Republic, Denmark, France, Germany, India, Ireland, Italy, Japan, Mexico, the Netherlands, New Zealand, Norway, Portugal, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, the United Arab Emirates, the United Kingdom, and the United States).

Invitations will be printed and shipped from the closest production center to you.
Please allow 1-3 business days to process and print your order and 1-4 business days for shipping. Once your order has shipped you will receive an email with a tracking number for more detailed information on when your package will arrive. Shipping carriers may experience delays that are beyond the estimated arrival date. ARRA Creative has no control over shipping carrier delays.

To ensure speedy delivery, please make sure to provide an up-to-date email address that you check regularly so we may contact you about your order.

We offer flat-rate shipping for all of our products. Shipping costs will be calculated at checkout. 

ALL OTHER PRINTED PRODUCTS
All other printed products will only ship from and to the United States or Canada.
Please allow 2-4 business days to process and print your order and 2-5 business days for shipping. Once your order has shipped you will receive an email with a tracking number for more detailed information on when your package will arrive. Shipping carriers may experience delays that are beyond the estimated arrival date. ARRA Creative has no control over shipping carrier delays.

We offer flat-rate shipping for all of our products. Shipping costs will be calculated at checkout.

 

RETURNS

DIGITAL DOWNLOADS
Refunds will only be given within 10 days of purchase if the file(s) has not been downloaded. Once a file is downloaded, refunds will not be given. If you are unsatisfied or experience difficulties with your files, please contact us and we will make every effort to help and ensure that you are happy with your purchase.

PRINTED ITEMS
We currently do not support returns due to the fact that the products you order are personalized and made specifically for each order. To avoid any issues, please ensure that all personalized information you have entered is accurate. Once your order is placed you will not be able to make any further changes or cancel your order. Please ensure that your shipping address is entered correctly. If you provide an address that is considered insufficient by the courier, the shipment will be returned and destroyed. Should you want to submit a new order with updated information or an updated address, you will be liable for the costs of the new order.

If your item(s) is damaged during transit or is defective, please notify us within 5 business days after receipt. Upon approval of your claim, we will send a reprint as quickly as possible or offer a full refund for the defective order. Items that are replaced will be identical to the original order and have the same design unless it is determined that a change would be beneficial.

Due to variations in print material or computer monitor settings, we cannot guarantee your color will be an exact match. Color variance should be expected. Colors may vary on different materials.

CONTACT US
Have a question or concern about shipping or returns, please contact us at arracreative@gmail.com or through our contact page and we will be happy to assist you.

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