FREQUENTLY ASKED QUESTIONSBelow are the answers to some of the questions we get on a regular basis. If you have further questions please don't hesitate to contact us and we will be more than happy to assist you!
HOW CAN I DOWNLOAD MY PURCHASED FILES?
Your instant download digital files will be ready for you as soon as your purchase is complete. Please check the following tutorial for more detailed information HERE
HOW CAN I EDIT MY TEMPLATES
1. Open your template in Adobe Acrobat Reader. This is VERY important. Do no try editing in your computer’s preview program.
2. Select the text in the highlighted area that you which to change and start typing.
3. To change the font, size or colour of the text, first select it and press ctrl + e (windows) or cmd + e (mac) to bring up the font properties box. Please check the following tutorial for more details information HERE
DO I NEED TO INSTALL ANY FONTS?
No. All the fonts used in our templates are embedded so there is no need to install any fonts.
WHAT AREAS OF THE TEMPLATE ARE EDITABLE?
There are photos in each listing that will indicate which areas of the template are editable. The editable text areas of each template are highlighted in blue. The position of the text boxes are locked in place and are not editable.
Please note that not all of our designs are editable so please be sure to read the listing description thoroughly.
DO YOU OFFER CUSTOMIZATION?
Yes, any of our designs can be customized! Please let us know what you would like and we will sort it out.
DO YOU OFFER PRINTING?
WHERE TO PRINT:
Home printer | Staples | Office Max/Office Depot | FedEx Kinko’s | local print shop
For more information on how to print, please check the tutorial HERE
MY TEMPLATE IS NOT WORKING PROPERLY, WHAT SHOULD I DO?
2. The templates cannot be edited on mobile devices or tablets. Please make sure you are using a Laptop or Desktop computer.
3. If the templates are still not working please contact me via Etsy convo and I will be happy to help!
WHEN AND HOW WILL I RECEIVE MY FILE?
If your file is not an instant download, then we will be making the changes for you. Please be sure to include all of the required information in the notes to seller section to ensure speedy delivery. Your files will be emailed to you in 1-2 business days to your Etsy registered email address. Please be sure to check your spam folder if you cannot find it.
ETSY SAYS THE ORDER HAS BEEN SENT BUT I HAVEN'T RECEIVED IT?
If you still can’t find it, please send us an Etsy convo and we will be happy to resend.
If you need the file sent to an alternative email address be sure to let us know.